San Diego’s Mayor Filner in Media Crisis

Managing a media crisis such as a natural disaster or unfortunate accident like a shark attack is not easy to do but it is another thing altogether to handle a media crisis generated by misuse of power or anti-social behavior. The media crisis surrounding San Diego’s Mayor Filner, has been created by his bad behavior, […]

Southwest and their use of social media to preempt media crisis

As a media professional, I am always reading stories about how companies handle different media issues. Here is one that I found interesting. Southwest Airlines airline spokesman Paul Flaningan spoke to an audience at a Social Media for PR and Corporate Communications Conference in Florida recently where he explained his company’s broad use of social […]