Southwest and their use of social media to preempt media crisis

As a media professional, I am always reading stories about how companies handle different media issues. Here is one that I found interesting. Southwest Airlines airline spokesman Paul Flaningan spoke to an audience at a Social Media for PR and Corporate Communications Conference in Florida recently where he explained his company’s broad use of social […]

Got Social Media?

Got Social Media? Tips, Tricks and Takeaways on using Social Media for those who didn’t grow up using computers